DippyHopper Shipping & Pickup Policy

Effective date: 10.08.2026
Last updated: 14.08.2026

1. DippyHopper Is Currently Pickup-Only

DippyHopper does not currently offer home delivery or courier delivery.

All DippyHopper orders must be collected from one of our designated community Pickup Points.

This pickup model helps DippyHopper keep logistics simple and costs low while allowing customers to benefit from community buying and bulk purchasing.

2. Selecting a Pickup Point

When placing an order, you will be asked to select an available Pickup Point.

Depending on availability, Pickup Points may include community hubs or other designated DippyHopper collection locations.

The available Pickup Points, collection dates and collection windows will be displayed during the ordering process or communicated to you after your order has been placed.

You should select the Pickup Point that is most convenient for you.

3. Order Preparation

After payment has been successfully confirmed, DippyHopper will prepare your order for collection.

The expected collection date or collection window will be communicated to you.

Because DippyHopper operates a community buying model, some products or orders may be prepared according to a specific buying cycle.

This means that an order may not always be ready for immediate collection.

The applicable collection timing will be communicated at the time of purchase or once the order has been scheduled.

4. Collection Notifications

Where applicable, DippyHopper may notify you by:

• Email;
• WhatsApp;
• SMS; or
• Another communication method associated with your account.

A notification may include:

• Order number;
• Pickup Point;
• Collection date;
• Collection window; and
• Collection instructions.

Please ensure that your contact details are correct.

5. Collecting Your Order

When collecting your order, please provide the relevant order information.

DippyHopper may request reasonable identification or confirmation that you are authorised to collect the order.

You may arrange for another person to collect your order on your behalf, provided that person has sufficient information to identify the order and DippyHopper is satisfied that the collection is authorised.

6. Inspecting Your Order

We recommend that you check your order at the Pickup Point before leaving, particularly for:

• Missing products;
• Incorrect products;
• Visibly damaged packaging; or
• Quantities that appear incorrect.

If you identify a problem, please tell the DippyHopper representative at the Pickup Point immediately where possible.

This does not remove or limit any statutory rights you may have after leaving the Pickup Point.

7. Food and Perishable Products

Some DippyHopper products may be food products or other goods that can deteriorate over time.

For these products, collection should take place within the communicated collection period.

Once an order has been properly collected and accepted, DippyHopper cannot be responsible for deterioration caused by improper storage or handling after collection.

This does not affect rights relating to products that were already defective, unsafe or otherwise non-compliant when supplied.

8. Uncollected Orders

You are responsible for collecting orders within the communicated collection period.

If you cannot collect your order, please contact DippyHopper as soon as possible.

We will make reasonable efforts to assist with an alternative collection arrangement.

However, because some products may be perishable or require controlled storage, we cannot guarantee that every order can be held indefinitely.

If an order remains uncollected and cannot reasonably be retained, DippyHopper may cancel the order and process any applicable refund in accordance with the Refund & Returns Policy and applicable law.

9. Changing Your Pickup Point

If you need to change your selected Pickup Point, contact DippyHopper as soon as possible.

A change may not be possible after an order has already been prepared or transferred to a particular Pickup Point.

If a change can be accommodated, we will confirm the new Pickup Point and collection arrangements with you.

10. Delayed Collection

DippyHopper will make reasonable efforts to have orders available within the communicated collection period.

Occasionally, collection may be delayed because of:

• Supplier delays;
• Stock availability;
• Community buying cycles;
• Transport or logistics problems;
• Unexpected demand;
• Weather or other operational conditions; or
• Circumstances outside DippyHopper’s reasonable control.

Where a significant delay occurs, we will make reasonable efforts to notify affected customers.

11. No Home Delivery

DippyHopper currently does not provide:

• Home delivery;
• Same-day delivery;
• Scheduled courier delivery; or
• Delivery to an address entered during checkout.

If DippyHopper introduces delivery services in the future, the applicable delivery terms and charges will be published separately.

12. Pickup Costs

There is currently no separate home-delivery charge because DippyHopper operates a pickup-only model.

If a particular Pickup Point or special collection service carries a fee, that fee will be clearly displayed before you complete your purchase.

13. Missing, Incorrect or Damaged Products

If your order contains an incorrect, missing or damaged product, please contact DippyHopper as soon as reasonably possible.

We may ask for:

• Your order number;
• Details of the affected product;
• Photographs where appropriate; and
• Other information reasonably required to investigate the issue.

Depending on the circumstances, we may arrange:

• Replacement;
• Correction of the order;
• Collection or return where appropriate; or
• Refund.

Your statutory rights remain unaffected.

14. Returns and Refunds

Returns and refunds are governed by the DippyHopper Refund & Returns Policy.

Nothing in this Pickup Policy limits rights available to consumers under South African law.

15. Contact

For pickup-related questions or problems:

DippyHopper
Email: terms.policy@dippyhopper.shop
WhatsApp: +27 (64) 721-7637
Pickup Support Contact: +27 (64) 721-7637

Please include your order number whenever contacting us about an order.