DippyHopper Privacy Policy

Effective date: 10.08.2026
Last updated: 14.08.2026

DippyHopper respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DippyHopper collects, uses, stores and protects personal information when you visit our website, create an account, place an order, purchase a membership, communicate with us or use our Pickup Point services.

DippyHopper processes personal information in accordance with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

1. Who We Are

For purposes of this Privacy Policy:

“DippyHopper”, “we”, “us” or “our” refers to the DippyHopper business operating the website and related services.

“You” or “your” refers to the person whose personal information we process.

Our details are:

Legal entity: DippyHopper (Pty) Ltd
Registration number: 2026/056536/07
Postal address: P.O. Box 1088 Mondeor 2010
Email: terms.policy@dippyhopper.shop
WhatsApp: +27 (64) 721-7637
Information Officer: Roger Hope
Information Officer email: terms.policy@dippyhopper.shop

2. What Personal Information Do We Collect?

Depending on how you use DippyHopper, we may collect different types of personal information.

2.1 Account Information

When you create a DippyHopper account, we may collect:

• First name;
• Surname;
• Email address;
• Telephone or mobile number;
• Username and account details;
• Password information;
• Account preferences; and
• Other information required to maintain your account.

We do not store your password in plain text.

2.2 Order Information

When you place an order, we may collect:

• Order number;
• Products purchased;
• Quantities;
• Prices;
• Discounts;
• Membership pricing;
• Order date;
• Payment status;
• Selected Pickup Point;
• Collection information; and
• Order history.

This information is necessary to process and manage your purchases.

2.3 Membership Information

If you purchase a DippyHopper Membership, we may collect and maintain information relating to:

• Membership plan;
• Membership status;
• Membership start date;
• Renewal date;
• Cancellation date;
• Membership billing frequency;
• Payment status;
• Membership benefits;
• Applicable member pricing; and
• Membership transaction history.

DippyHopper may currently offer Membership plans such as:

• DippyHopper Saver
• DippyHopper Value
• DippyHopper Advantage

Your Membership information is used to provide the benefits associated with your selected Membership.

2.4 Payment Information

Payments may be processed through third-party payment providers such as PayFast.

Depending on the payment method used, DippyHopper may receive information such as:

• Payment status;
• Transaction reference;
• Order reference;
• Payment amount;
• Payment date;
• Payment method;
• Recurring payment status; and
• Payment-provider identifiers.

Where payment is processed by a third-party payment provider, DippyHopper does not ordinarily receive or store your full card number, CVV or other sensitive card authentication information.

Payment providers may process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit the DippyHopper website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Referring website;
• Approximate geographic information;
• Date and time of access;
• Website interactions;
• Error information; and
• Other technical information required for website security and operation.

This information helps us operate, secure and improve the DippyHopper website.

4. Cookies

DippyHopper may use cookies and similar technologies.

Cookies are small files stored on your device that allow a website to recognise your browser or remember information about your visit.

We may use cookies for purposes including:

Essential Functionality

These cookies may be required for:

• Account login;
• Shopping cart functionality;
• Checkout;
• Authentication;
• Security;
• Remembering selected options; and
• Other essential website functions.

Preferences

These cookies may remember settings or preferences to improve your experience.

Analytics

Where enabled, analytics technologies may help us understand:

• How visitors use the website;
• Which pages are popular;
• How customers navigate the website; and
• How website performance can be improved.

Marketing

Where marketing technologies are used, they will be implemented in accordance with applicable law and your applicable consent or preference settings.

You can control or disable certain cookies through your browser settings. Disabling essential cookies may prevent parts of the DippyHopper website from functioning correctly.

5. Why We Collect Your Personal Information

We collect and process personal information for legitimate and necessary business purposes, including:

• Creating and managing your account;
• Processing orders;
• Processing payments;
• Providing Membership services;
• Applying member pricing;
• Managing community buying;
• Preparing orders for Pickup;
• Communicating collection information;
• Handling refunds and returns;
• Providing customer support;
• Responding to enquiries;
• Preventing fraud;
• Protecting website and payment security;
• Maintaining business records;
• Complying with legal obligations;
• Improving our products and services; and
• Sending marketing communications where permitted.

6. Legal Basis for Processing

DippyHopper processes personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

Performing a Contract

We need certain information to:

• Create your account;
• Process your order;
• Provide Membership services;
• Process payments; and
• Fulfil our obligations to you.

Legal Obligations

We may process information where required to comply with:

• Tax requirements;
• Accounting requirements;
• Consumer-protection legislation;
• Financial regulations;
• Court orders; or
• Other applicable legal requirements.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as:

• Preventing fraud;
• Securing our website;
• Protecting customers;
• Improving our services; and
• Managing our business.

Consent

Where applicable, we may request your consent for specific processing activities, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent subject to applicable legal and operational requirements.

7. How We Use Your Information

Your information may be used to:

• Process your purchases;
• Manage your shopping account;
• Manage Memberships;
• Calculate applicable Member pricing;
• Manage community buying participation;
• Prepare orders;
• Allocate orders to Pickup Points;
• Notify you when orders are ready;
• Process refunds;
• Answer customer-support enquiries;
• Communicate service information;
• Detect fraudulent activity;
• Protect our systems;
• Maintain financial and transaction records;
• Improve our website;
• Analyse business performance; and
• Send relevant marketing communications where permitted.

8. Pickup Point Information

DippyHopper currently operates a Pickup Point model rather than home delivery.

To prepare and release an order, we may need to process information such as:

• Your name;
• Order number;
• Contact details;
• Products ordered; and
• Pickup Point information.

Where necessary, limited information may be made available to authorised DippyHopper personnel or representatives responsible for preparing and handing over orders.

We will only disclose information reasonably required to perform the Pickup service.

9. WhatsApp and Other Communications

DippyHopper may use WhatsApp, email, SMS or other communication channels to communicate with customers.

These communications may include:

• Order confirmations;
• Pickup notifications;
• Order updates;
• Customer-support responses;
• Membership notifications;
• Payment-related notifications;
• Important service announcements; and
• Marketing communications where permitted.

Third-party communication providers may process your information in accordance with their own privacy policies.

You may opt out of promotional communications where applicable.

Please note that we may still send essential transactional or service-related communications where necessary to fulfil our obligations to you.

10. Sharing Personal Information

DippyHopper does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Payment providers;
• Website hosting providers;
• Ecommerce and technology providers;
• Email providers;
• Communication providers;
• Analytics providers;
• Accounting or professional advisers;
• IT and security providers;
• Logistics or Pickup Point partners where applicable; and
• Government, regulatory or law-enforcement authorities where legally required.

Third parties should only receive information reasonably required for the service or purpose concerned.

11. Payment Providers

DippyHopper may use PayFast or other payment providers to process payments.

When you make a payment, the payment provider may process information necessary to:

• Authenticate the transaction;
• Process the payment;
• Prevent fraud;
• Manage recurring payments;
• Provide payment confirmation; and
• Comply with applicable financial regulations.

DippyHopper does not control the privacy practices of third-party payment providers.

You should review the relevant provider’s privacy policy for information about its processing activities.

12. International Transfers

Some service providers used by DippyHopper may process or store information outside South Africa.

Where personal information is transferred outside South Africa, DippyHopper will take reasonable steps to ensure that the transfer complies with applicable POPIA requirements.

This may include assessing:

• The destination country;
• The service provider’s privacy protections;
• Contractual safeguards; and
• Applicable legal requirements.

13. How We Protect Your Information

DippyHopper takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Theft;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

Security measures may include:

• Access controls;
• Password protection;
• Secure communications;
• Server security;
• Authentication mechanisms;
• Restricted administrative access;
• Software updates;
• Backups; and
• Monitoring for suspicious activity.

No internet-based system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Different types of information may therefore be retained for different periods.

For example, we may retain:

• Order records for accounting and legal purposes;
• Payment records for financial and regulatory requirements;
• Membership history for account and business administration;
• Customer-support records for reasonable periods; and
• Marketing preferences for as long as necessary to respect those preferences.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

15. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have rights including the right to:

• Ask whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of information where legally applicable;
• Object to certain processing;
• Object to direct marketing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed; and
• Lodge a complaint with the Information Regulator.

We may need to verify your identity before processing a request.

16. Correcting Your Information

You should keep your DippyHopper account information accurate.

You may be able to update certain information directly through your account.

If you cannot update information yourself, contact us and request a correction.

We will take reasonable steps to correct inaccurate personal information.

17. Direct Marketing

DippyHopper may send promotional communications about:

• Products;
• Value bundles;
• Memberships;
• Community buying opportunities;
• Special offers; and
• Other DippyHopper services.

Where required by law, we will obtain the appropriate consent before sending direct marketing.

You can unsubscribe from promotional email communications using the unsubscribe mechanism provided in the communication or by contacting us.

You may also request that we stop sending promotional communications through WhatsApp or other applicable channels.

Stopping marketing communications does not necessarily stop essential transactional or service-related communications.

18. Children’s Information

DippyHopper is intended primarily for customers who are legally able to enter into purchases and Membership agreements.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

19. Fraud and Security Monitoring

We may process personal information to detect, investigate and prevent:

• Payment fraud;
• Account abuse;
• Fraudulent orders;
• Unauthorised access;
• Manipulation of pricing systems;
• Misuse of Membership benefits; and
• Other unlawful activity.

This may include analysing transaction and account information.

Where legally required, information may be provided to relevant authorities.

20. Third-Party Websites

The DippyHopper website may contain links to third-party websites or services.

Those websites are not controlled by DippyHopper.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

21. Social Media

DippyHopper may operate social-media pages or use social-media platforms for marketing and communication.

Interactions with those platforms may be subject to the privacy policies and terms of the relevant platform.

We may receive information that you choose to provide to us through those platforms.

22. Data Breaches

If DippyHopper becomes aware of a security compromise involving personal information, we will assess the incident and take reasonable steps to contain and investigate it.

Where required by POPIA or other applicable law, we will notify the Information Regulator and affected data subjects.

A notification may include information about:

• The nature of the incident;
• The information potentially affected;
• Steps taken by DippyHopper; and
• Recommended steps that affected customers can take.

23. Information Officer

DippyHopper will designate an Information Officer responsible for privacy and POPIA-related matters.

Information Officer: Roger Hope
Email: terms.policy@dippyhopper.shop
Telephone: +27 (64) 721-7637

Privacy-related enquiries may be directed to the Information Officer.

24. Exercising Your Privacy Rights

To request access, correction, deletion or other action relating to your personal information, contact:

Email: terms.policy@dippyhopper.shop

Please include:

• Your full name;
• Email address associated with your account;
• Nature of your request; and
• Any information reasonably required to identify the relevant records.

We may request reasonable proof of identity before processing your request.

25. Complaints

If you believe DippyHopper has processed your personal information unlawfully, please contact us first so that we have an opportunity to investigate and resolve your concern.

You may also lodge a complaint with the South African Information Regulator where applicable.

Information Regulator (South Africa)

https://www.justice.gov.za/inforeg/contact.html 

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be made available on the DippyHopper website.

Where required by law, we will provide additional notice of material changes.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

27. Contact Us

If you have questions about this Privacy Policy or how DippyHopper processes your personal information, contact us:

terms.policy@dippyhopper.shop

Your privacy matters to us. DippyHopper aims to collect only the information we reasonably need to provide our services, operate our business and meet our legal obligations.